Privacy Policy
Your privacy is important to us. This Privacy Policy explains how Optimist Luxe (“we”, “our”, “us”) collects, uses, and protects your personal information.
Information We Collect
- Personal details such as name, email, phone number, and shipping address.
- Payment information (processed securely through third-party providers).
- Device information such as browser type, IP address, and cookies.
How We Use Your Information
- To process and fulfill orders.
- To provide customer support.
- To improve our website and services.
- To send updates, promotions, or product information (with your consent).
Data Protection
We implement industry-standard security measures to keep your data safe. Payment information is encrypted and never stored on our servers.
Sharing of Information
We do not sell your information. We only share necessary details with trusted partners such as payment processors and shipping carriers.
Your Rights
- Request access to your personal data.
- Request corrections or deletion.
- Opt out of marketing emails at any time.
For privacy-related requests, contact: support@optimistluxe.shop
Return & Refund Policy
We want you to love your purchase. If you're not satisfied, we offer a fair and transparent return policy.
Eligibility for Returns
- Returns must be made within 15 days of delivery.
- Item must be unused, unworn, and in original packaging.
- Proof of purchase is required.
Non-Returnable Items
- Final sale items.
- Customized or engraved watches.
- Gift cards.
Refunds
Once your return is approved, refunds are issued to your original payment method within 7–10 business days.
Return Shipping
Customers are responsible for return shipping costs unless the product is defective or incorrect.
Shipping Policy
Optimist Luxe ships worldwide with reliable carriers.
Processing Time
Orders are processed within 1–3 business days.
Delivery Time
- Domestic shipping: 2–4 business days.
- International shipping: 7–21 business days.
Tracking
All orders include tracking details once shipped.
Customs & Duties
International buyers are responsible for any customs fees.
Terms & Conditions
These T&Cs govern your use of the Optimist Luxe website and products.
Use of Website
- You agree not to misuse our website or engage in fraudulent activities.
- You must provide accurate information when creating an order.
Pricing & Payment
We reserve the right to adjust prices at any time. All payments must be completed before shipping.
Intellectual Property
All designs, images, and content belong to Optimist Luxe.
Limitation of Liability
Optimist Luxe is not responsible for damages arising from misuse or unauthorized modification of our products.
Warranty Policy
All Optimist Luxe watches come with a 12-month limited warranty.
Warranty Covers
- Manufacturing defects.
- Movement malfunction.
- Battery failure within 6 months.
Warranty Does Not Cover
- Accidental damage or misuse.
- Water damage if watch exceeds its water-resistance rating.
- Normal wear and tear (scratches, fading, strap deterioration).
To submit a warranty claim, email us at support@optimistluxe.shop with photos and proof of purchase.